Associate, Retail Operations in Corporate NJ-Edison at Tumi

Date Posted: 1/21/2023

Job Snapshot

  • Employee Type:
  • Location:
    New Jersey Turnpike
    Corporate NJ-Edison
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:

Job Description

Who we are: 

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

Your role at Tumi:  Associate, Retail Operations

The Associate, Retail Operations will support TUMI retail stores and Retail Operations department by managing the full lifecycle of new store openings and store remodel/relocations in North America from start to finish, including all pre-planning, travel and logistics as well as lead the actual onsite execution of the store opening process.  They will identify, train and coordinate the team of New Store Opening Experts (NSOE) and refine the NSOE Program as needed.  Role will also support store use of retail systems and compliance, retail store policy and procedure, act as an expert resource and manage special projects as needed.  Additionally, will monitor retail operations training processes, maintain training document libraries and mentor the Training Store Manager Program.

The Associate, Retail Operations will also be responsible for completion of additional delegated operations projects as time permits.  The position will seek to identify and improve day to day and seasonal store tasks/operational efficiencies through routine and contingent projects.   This role will report to the Manager, Field Support.

  • Manage NSO and Remodel/Relocation store opening processes
  • Lead onsite execution of new store opening, remodel and relocations
  • Manage all NSOE and Implementation of NSOE Program
  • Retail Systems Support and Compliance, Functional Expert Resource for field/stores (APTOS, POS, EOM and WEB-IM, UKG, CRM, Service Channel)
  • Retail Document Library Maintenance; Policy and Procedure, Training, Support Tools
  • Mentor Training Store Manager Program
  • Contingent projects

We're excited if you have:

•         Bachelor’s Degree or equivalent experience

•         3+ years of retail management in a luxury brand, 1+ years as a New Store Opening Expert or other NSO role at TUMI, hardware installments and systems testing, use of TUMI Systems including but not limited to WFM, APTOS, SAP, Service Channel and UPS. 

•         Must have exceptional financial and analytical skills, with the ability to effectively communicate throughout all levels of the organization.

•         High proficiency with Microsoft Office software including Teams, Word, Excel, PowerPoint, Publisher and Outlook.

•         Strong communication skills (verbal and written), solutions-oriented approach to problem solving and attention to detail.

•         Able to work independently against multiple deadlines and adapt to changing priorities.

•         Must possess strong relationship, resourcefulness, problem solving and team building skills.

•         Ability to work a flexible schedule to include occasional nights, weekends, or holidays.  Ability to travel as needed (up to 50%) including overnight and international. 

•         Valid Drivers License and Passport.

Why you'll love working here:

At TUMI, you’ll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed— guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment— along with competitive salaries and comprehensive benefits programs.

What we value: 

•         INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE.  TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it’s our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.

•         PARTNERS WE BELIEVE IN.  Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth’s beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children’s Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.

•         DIVERSITY & INCLUSION.  As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.

Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

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